Shipping policy

Shipping Policy for Urban Essence Wear

Welcome to Urban Essence Wear! We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below to understand our processes and terms:

Processing Time

 All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.

- If there are any delays in processing your order, we will notify you immediately via email.

 Shipping Rates & Delivery Times.

1. Domestic Shipping (Within [Your Country]): United kingdom 

   - Standard Shipping: Estimated delivery within 5-7 business days. Rate: [Insert Rate].

   - Express Shipping: Estimated delivery within 1-3 business days. Rate: [Insert Rate].

2.International Shipping:

   - Delivery times and rates vary depending on the destination. You will see calculated shipping fees at checkout.

Free Shipping Eligibility

- We offer free standard shipping on orders over € 100 for customers within Europe and USA

 Order Tracking

- Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment online.

 Customs, Duties, and Taxes

Urban Essence Wear is not responsible for any customs and import taxes that may apply to international orders. All fees imposed during or after shipping (e.g., tariffs, taxes) are the responsibility of the customer.

Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us at mary@urbanessencewear.store with your order number. We will work to resolve the issue promptly.

Delivery Address Accuracy

Please ensure that the shipping address entered at checkout is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

Questions or Concerns

• If you have any questions about your shipment, please reach out to us at mary@urbanessencewear.store. We’re here to help.